Variable network performance for DrPublish

Incident Report for Aptoma AS

Resolved

This incident has been resolved.
Posted Nov 10, 2015 - 08:36 CET

Update

Service stability for DrPublish has been restored.
Posted Nov 09, 2015 - 20:07 CET

Monitoring

We are monitoring the situation and will keep this case open for now.

If you have any questions, contact us at http://www.aptoma.com/support/ .
Posted Nov 09, 2015 - 17:27 CET

Update

Measures have been put in place to reduce the impact of the delays and timeouts, and our monitoring systems indicates that the measures has had positive effects. We are still working to improve the stability of the service.
Posted Nov 09, 2015 - 15:29 CET

Update

We are still working to resolve the intermittent delays and timeouts.
Posted Nov 09, 2015 - 12:59 CET

Update

We have resolved an issue causing delays and timeouts for image generation. We are still working on restoring full service on other components.
Posted Nov 09, 2015 - 11:10 CET

Update

We are still working to resolve these issues.
Posted Nov 09, 2015 - 10:03 CET

Identified

We have identified the cause of the network issues and are working together with the network provider to resolve the situation as soon as possible.
Posted Nov 09, 2015 - 08:57 CET

Update

We are still investigating.
Posted Nov 09, 2015 - 07:55 CET

Investigating

Some users of DrPublish may experience variable network performance. We are investigating.
Posted Nov 09, 2015 - 06:52 CET
This incident affected: DrPublish - GUI.