All Systems Operational
DrPublish v5 - GUI Operational
90 days ago
99.95 % uptime
Today
DrPublish v5 - API /io Operational
90 days ago
100.0 % uptime
Today
DrPublish v4 - GUI Operational
90 days ago
100.0 % uptime
Today
DrPublish v4 - API /io Operational
90 days ago
100.0 % uptime
Today
DrEdition - GUI Operational
90 days ago
99.99 % uptime
Today
DrEdition - API Operational
90 days ago
100.0 % uptime
Today
DrEdition - Real-time (DrE4P) Operational
90 days ago
100.0 % uptime
Today
DrEdition - Front Page Renderer (Sphynx, DrE4F) Operational
90 days ago
99.99 % uptime
Today
DrEdition - LayoutPreview (DrE4P) Operational
90 days ago
99.99 % uptime
Today
DrEdition - PDF generator (brokkr, DrE4P) Operational
90 days ago
99.98 % uptime
Today
DrEdition - Webhooks & content source search (squid) Operational
90 days ago
100.0 % uptime
Today
DrFront v3 Operational
90 days ago
100.0 % uptime
Today
DrFront Real-time Editing (NAU) Operational
90 days ago
100.0 % uptime
Today
Smooth Storage API (images, graphics and files) Operational
90 days ago
100.0 % uptime
Today
News Portal ? Operational
90 days ago
100.0 % uptime
Today
Feature - Maps for DrPublish v5 (Google) Operational
90 days ago
100.0 % uptime
Today
Feature - Smart-embed for DrPublish v5 (Iframely) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 24, 2021

No incidents reported today.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021
Completed - The scheduled maintenance has been completed.
Jun 21, 23:22 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 23:02 CEST
Scheduled - We are doing some clean-up and we will remove some duplicate users in DrEdition, and we do not expect any users to experience issues or service disruptions due to this de-duping during or after maintenance. You do not need to take any action, and you do not need to read the details below. Details are added only as an FYI.

FYI: All emails will be normalised (lowercase) internally in DrEdition from now on. We will de-dupe by removing the least recently active user where duplicates with identical emails exists. If you do however experience user-related issues, such as login-issues, please feel free to contact support@aptoma.com and call +47 40480015 if urgent.
Jun 21, 13:51 CEST
Resolved - We conclude the incident has been resolved since 15:58, and you should expect everything to be working as normal since that time. If not, let us know.

We are working on a postmortem. Results of which will be posted here when done.

This incident affected all Print Automation customers from approximately 15:40 to 15:58 (an estimated duration of 20 minutes), but a slowdown of the system may have started as yearly as 15:28.

We are sorry for the problems caused.
Jun 21, 16:34 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 16:02 CEST
Investigating - We are currently investigating this issue.
Jun 21, 15:52 CEST
Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Postmortem - Read details
Jun 11, 13:25 CEST
Resolved - We have been monitoring and double checking, and we conclude that the incident has been resolved.

You should expect everything to work as normal.
Jun 11, 02:22 CEST
Monitoring - All services have recovered.
We are monitoring and double checking.
Jun 11, 01:37 CEST
Update - We have received reports that AWS engineers are still locked out of their affected datacenters due to environmental conditions, and we are initiating our own fallback plans in parallell with their ongoing efforts.

We expect our plans to take several hours to complete. We will abort our plans if AWS engineers are successful before our own fallback plan completion.

We will post an update at 06:00 at the latest.
Jun 11, 01:28 CEST
Update - AWS reports that "temperatures continue to return to normal levels" but that their engineers are still not able to physicallay access the affected region to restore normal services.

The same subset of customers are still affected with the following
* Can't search for articles in DrP Newsroom
* Can't upload and insert assets into DrPublish articles

We are currently making plans for what to do if AWS can not re-establish normal services in their affected datacenters.
Jun 11, 00:49 CEST
Update - We have received reports from AWS that temperatures at the affected datacenter(s) are returning to normal levels, but not all of our services have returned to normal operations yet.

The following issues still persists for some of our customers:
* Can't search for articles in DrP Newsroom
* Can't upload and insert assets into DrPublish articles
Jun 11, 00:18 CEST
Update - We notice intermittent image editing issues in DrEdition Front Page does, but these issues are now resolved.

The following issues still persists for some customers:
* Can't search for articles in DrP Newsroom
* Can't upload and insert assets into DrPublish articles

Please note that for these customers it's still possible to create and publish DrPublish articles.
We are still investigating.
Jun 10, 23:43 CEST
Update - We are continuing to work on a fix for this issue.
Jun 10, 23:14 CEST
Update - We have received the following update from our cloud provider AWS:
> 1:55 PM PDT We can confirm increased API error rates and latencies for the EC2 APIs and connectivity issues for instances within a single Availability Zone (euc1-az1) within the EU-CENTRAL-1 Region, caused by an increase in ambient temperature within a subsection of the affected Availability Zone. Other Availability Zones within the EU-CENTRAL-1 Region are not affected by the issue and we continue to work towards resolving the issue.

The consequences for some of our customers currently are:
* Certain customers can't search for articles in DrP Newsroom
* The same customers can't upload and insert assets into DrPublish articles
Jun 10, 23:12 CEST
Identified - Services are in the process of transitioning onto alternate datacenters. Some customers may experience aborted requests or connectivity issues while the services are recovering. We expect services to recover within 30 minutes.
Jun 10, 22:43 CEST
Jun 10, 2021