DrPublish webhooks did not work between 13:51 and 14:39 CEST

Incident Report for Aptoma AS

Resolved

A new version of DrPublish introduced at 13:51 today caused webhooks to not fire when saving/publishing an article in DrPublish. These webhooks are relied upon for downstream processing and/or publishing of articles by many customers.

This caused many customers to have problems distributing new articles / changes to articles during this interval (13:51 to14:39 CEST 2021-09-30)

A rollback at 14:39 once we were fully aware of the issue has fixed all problems related to this.

We are sorry for the problems caused, and we are working to identify what went wrong so as to not cause similar problems in the future.

Posted Sep 30, 2021 - 02:00 CEST