DrPublish degraded performance

Incident Report for Aptoma AS

Resolved

Between approximately 09:30 and 09:55 this morning, DrPublish performance was degraded. For some customers performance was too poor to properly log in and/or produce content in DrPublish for parts of the time interval. The problems were related to a new version which we have now rolled back. We will identify the issue before rolling the version back out at a later time. We are sorry for the problems caused.

Posted Jan 12, 2023 - 10:20 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 12, 2023 - 10:03 CET

Investigating

We are currently investigating this issue.

Posted Jan 12, 2023 - 09:59 CET

This incident affected: DrPublish v5 - GUI.